Returns


Returns are only accepted for items purchased directly from the Vincero website. Returned items must be received in new, unused and re-sellable condition. The original packaging and any protective coverings and product information must still be on the product and in the packaging. Domestic customers that utilize a return shipping label provided by Vincero will be subject to a $5 restocking fee. Shipping costs of returned items are non-refundable. 

Returns that are soiled, damaged or altered may not be accepted and may be sent back to the customer. If you are returning an item for exchange, our team will need to confirm the item you would like to receive instead. As soon as your returned package is processed, we will reach out with details regarding the exchange.

Returns received after 30 days of original receipt may be accepted at the discretion of Vincero Watches and will be for store credit only.

Returned items which were purchased as gifts will be dealt with on an individual basis.

How To Make A Return/Exchange

Please send message to support@viellax.com

Once we receive your returned item we aim to process it straight away although this may take up to seven days. Refunds will take up to 10 business days to clear, but may take longer to appear on bank or credit card statements.

 

Wrong, Damaged OR Defective

If there is an issue with the product itself due to defects in materials or craftsmanship please contact support@viellax.com right away so we may replace it for you.